Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery times?

We pack and ship your order once payment is confirmed; delivery time is normally less than a week, depending on how busy it is.

Can I get a faster shipment.

In order to keep shipping and post costs to a minimum we have one inexpensive shipping rate from Italy. We will continue to review this policy and if you think it would be a good idea to have an overnight or express shipping, let us know at theteam@baglady.ie

Do you accept returns?

Of course. We will accept returns.
Just email theteam@baglady.ie and let us know what you need. No fuss…

What happens if I get the wrong items?

We hope that won’t happen but if it does email theteam@baglady.ie and we will arrange for a full refund when we get the item back from you.

Can I change or cancel an order?

No, an order cannot be changed once it’s in the system. If you would like to cancel it, send us an email and we should be able to cancel it for you on the same day.

Are the products original?

Absolutely! All the products sold on THIS website are 100% original luxury designer brands. They are purchased from the official sources in Italy.  Check out www.certilogo.com on any of our products.

We also had to get approval from our Irish credit card provider and show proof of our supply chain and vendor approvals.

 

Do you have a shop or outlet where I can see the bags.

We are primarily online as this is how we keep our costs down so low.

We do have a small selection in our associate store Forfootsake in Naas, Co Kildare at 32 Main St. North. 

Do you sell to shops or businesses

We don’t supply any shops directly. In our Terms and Conditions we have stipulated that the goods are for personal use and not for resale. … Shops could purchase from the website if they wish at the same great prices… for personal use of course. We have limited each order to three handbags.

Why are your prices so low?

Several reasons really. We keep my overheads very low. We have no store, We don’t buy fancy wrapping paper, store bags or tissue paper and we have got really great shipping agreements. We try to keep it as simple as possible and we sell at very low mark-ups hoping you will buy more.

Do you pay VAT?

Of course; like every Irish retail business we pay Revenue the 23% VAT on all your purchases.

What do I do if I have a question or a problem?

Email theteam@baglady.ie and we will be happy to answer you as best we can.

What Is Your Price Promise?

Our Price Promise Is simple. If you find you can order any of our handbags more cheaply to Ireland, we will refund the difference plus shippingAND give you a Free Shipping code forfour future orders.
We do this to ensure we have our market research team giving you the best value possible.

Email theteam@baglady.ie for more information and claim your reward.